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Terms and Conditions for On-Site Service |
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- Please call at least an hour ahead if you need to change your appointment time. If Joel arrives and the computer is not available or there is a delay preventing the requested service from commencing, the waiting time will be billed at a rate of $48.00/hr.
- Due to health concerns, I request to work in a smoke free environment. If cigarette smoke is present, a $30 fee will be assessed. If this will be a problem, please call ahead to request off-site/drop-off service.
- In the event that equipment to be serviced is sticky, greasy, or excessively unsanitary, a surcharge may be assessed, equipment may need to be cleaned as part of billed services, or services may be denied. Please ensure your equipment is clean prior to your service appointment. This includes, but is not limited to, sticky keyboard and mouse, dusty computer equipment or excessively dusty surroundings, food/drink residue, etc.
- If you have animals in your home, please restrain them for the duration of your service appointment (preferably in another room). Otherwise, a fee may be assessed or on-site services denied at no charge, no matter how "friendly" your pet is. Animals may be a safety risk, as well as interfere with computer troubleshooting and repair tasks.
- Cornhusker Tech does not troubleshoot speciaity software, including business applications. Troubleshooting is available for select Microsoft or Apple system applications, as well as Mozilla software if installed by Cornhusker Tech. In all other cases, you will be required to contact the software publisher or vendor for assistance.
- If you have e-mail services under your own domain name (
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) and subscribe to Qwest Internet services, you are responsible for contacting Qwest and ensuring that ports 110, 143, 465, 585, 587, 993, and 995 are opened on your account as well as in your firewall. Otherwise, you may be unable to send or receive email from any address other than your Qwest-provided address or web-based e-mail services. If you use another ISP, such as Cox, RoadRunner, or Windstream, it is likely that these ports are already opened and functional. Cornhusker Tech has observed specific conflicts between private domain names and Qwest Internet services (using Actiontec products) that are not issues with these other Internet service providers. This is not a recommendation for, or against, any particular ISP, but is a frequently observed issue that should be taken into consideration.
- If you subscribe to dial-up Internet access, please notify Cornhusker Tech at least one day prior to your service appointment. In some cases, on-site/house-call service may not be available for dial-up users in the event software updating or installation is required, or a surcharge may be assessed due to the significantly longer download and installation time. If specific applications are known to be needed, they may be requested one day prior and will be saved to a CD-R for the fee of $10.00.
- Any required training will be regarded as a billable service at the rate of $48/hr.
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Last Updated on Wednesday, 20 January 2010 12:36 |
